Returns & Exchanges
At Moon Nude, we want you to feel confident in your silhouette, which is why we offer a 30-day return window for all unworn items in their original packaging. Please ensure all hygiene seals remain intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original Moon Nude branding, ensuring all tags are attached and the garment is in its original condition.
Ship It Back
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing